Model identification
Provide the exact model, label and production information available.
TECHNICAL SUPPORT
Technical support for professional stage lighting.
Contact Aolait for help with model identification, manuals, DMX modes, firmware, console profiles, setup and product diagnosis.
CAPABILITIES
Send the information needed to diagnose the issue.
Model, serial number, firmware, DMX mode, console, software version, symptoms, images and video help our team reproduce and review the reported behavior.
DMX mode review
State the selected personality, address and relevant channel behavior.
Console profile context
Include console, software version and the profile currently loaded.
Firmware and reset context
Provide the displayed firmware and steps already attempted.
Technical documents
Identify the manual, DMX chart or drawing needed for the model.
Parts and service coordination
Describe the affected part and supply clear images or video when available.
TECHNICAL SUPPORT
Open a technical support inquiry
Include model, firmware, DMX mode, console and a clear description of the behavior.
Open a technical support inquiry
Include model, firmware, DMX mode, console and a clear description of the behavior.